Frequently Asked Questions
Have a question about our POS? We have answered commonly asked questions about various subjects below.
General
GreystonePOS has been serving merchants since 2016.
Through the power of Acadia's software, Greystone POS delivers robust solutions for retail, quick-service, and full-service restaurants. On the retail side, we handle everything from liquor stores and mini-marts to country stores and specialty retail. We also seamlessly accommodate restaurants and bars upgrading from traditional, legacy software. Our system is a perfect fit for restaurants wanting to incorporate mobile devices and order/pay-at-the-table features, as well as hybrid businesses (like wineries) that need to manage both a restaurant and a retail component without juggling two separate systems.
For retailers and quick-service restaurants, each station powered by the Acadia platform has its own dedicated database and can operate independently indefinitely without the internet.
However, credit card authorizations will always require an active connection. Accepting cards while offline can be a costly mistake, so we don’t recommend "holding" transactions until the internet returns; often, by the time connectivity is restored, funds may no longer be available or technical issues may prevent the charge from clearing.
To prevent this, GreystonePOS provides robust failover router solutions to our customers to ensure constant uptime. New customers receive a full year of failover data included—utilizing major networks like T-Mobile, AT&T, and Verizon to ensure the best coverage for your specific location. After the first year, failover service is only $20 per month. For full-service restaurants that prefer local synchronization, we can provide a dedicated local server device to handle station syncing offline without relying on the cloud.
Freedom POS is an excellent choice for merchants who prefer the simplicity and security of a locally hosted system over a cloud-based environment. While it operates independently of the cloud, it is powered by many of the same advanced features found in our flagship Acadia software.
This solution is particularly popular with business owners who prefer to manage their inventory and operations directly on-site rather than remotely. It appeals to those who appreciate the reliability of a traditional cash register but need the modern capabilities like advanced reporting and robust data management that a basic register simply cannot provide. It is also a fantastic, budget-friendly option for new businesses looking to launch with professional-grade software while keeping initial overhead low.
The system is fully integrated with Xero and QuickBooks online. We support passing sales, COGS and asset information.
Fees
Your per-station cost monthly service includes unlimited access to all point of sale features, settings as well as support.
Monthly fees are determined based on business type, the number of stations, and to some degree the overall volume of your business. If you are utilizing a credit card processor that is not providing real value in exchange for processing fees it might be time to reevaluate that strategy. Greystone Partners provide real value and lower monthly fees.
No! There are no extra charges for features and Acadia consistently releases new features without increasing costs for our existing customers.
We do charge extra monthly fees for additional products such as our Acadia eCommerce Platform and Acadia Voice platforms.
Greystone has never raised monthly software fees on existing customers. Many of our customers in retail and restaurants understand inflation and how real it is. Many of our first customers transitioned to our platform because their previous platforms increased rates on them.
We reserve the right to increase pricing in cases of hyperinflation, but we are also very much aware of the negative consequences raising prices has. We will never increase prices without providing additional value.
No. The service Greystone provides a month-to-month solution. This means that you can cancel at any time. No Contracts at all!
Everything is clearly written into our contracts that contain very clean and straight forward language. information.
Payment Processing
Acadia can support almost any processing platform,
It’s not impossible, but you should be aware of the bad incentivization that creates. The interests of the credit card processing company are not aligned with the software company or support organization. It means when it comes to reconciling, you may have a more complicated process and no one party takes full responsibility for the customer experience.
Merchants who have previously used “Agnostic systems,” tell us about what they call “the blame game”. Credit card processing companies blame issues on the software provider and the software provider is constantly blaming issues on the processor. No one truly owns the customer experience. These agnostic systems are always selling their customer data to processors which leads to the constant bombardment of sales calls.
Often times the customers end up paying a higher monthly fee for the privilege to bring their own processor. If you’re bringing your own processor it should be in your economic interest. With that said, you should understand that the provider might charge higher monthly fees or refuse non-sustainable arrangements. This is due to the fact that technical organizations provide real value and offer real services in exchange for the profits earned to process your payments.
We do not have the ability to reprogram the credit card processing equipment that’s been deployed.
Yes, Acadia POS supports EBT and all PIN-based transactions.
Yes, Acadia POS supports surcharging and cash discounting.
Hardware and Launch
Android-iOS-MAC-Windows-Browser.
The system will run on any device!
Yes, as long as it is compatible with our solutions.
That means anything Android-IOS-MAC-WINDOWS-BROWSER.
As long as the system isn't locked down by a previous provider, you will be able to use the hardware without an issue.
The moment you sign up with Greystone, the first thing you will receive is a welcome email.
Once received, You’ll be able to start log into your account right away. Many customers are do-it-yourselfers and many setups are very straightforward. Whether you are a do-it-yourself type of person or not, you will get the handholding support you need from day one and throughout your service.
Setting up your Greystone POS is designed to be a straightforward, human experience. Most business owners find the process very intuitive and can be up and running quickly.
If your setup involves more complexity, such as multiple stations or specific data migration needs, it simply means your project will receive a bit more dedicated attention from our team. If you already have a trusted agent or partner, they can work directly alongside the Greystone team to ensure every detail of your configuration is handled with care. You can rest assured that real people are behind the scenes collaborating to make your launch flawless. If you need help connecting your agent with our team or want us to help you find a partner for that extra level of hands-on support, please fill out this form.
Here is the revised data migration section for your FAQ, now including five of the most popular modern POS providers (Square, Toast, Shopify, Clover, and TouchBistro) to show just how broad your migration capabilities are.
Can you migrate the data from my previous system?
Yes, we absolutely can. We have extensive experience moving merchants from a wide variety of platforms, including Square, Toast, Shopify, Clover, and TouchBistro, as well as specialized systems like Lightspeed, Revel, and Talech. We are also experts at migrating data from legacy systems such as PC America, Aloha, Micros, Restaurant Manager, and Future POS.
Through the power of the Acadia platform, we can import almost any type of data. During your setup, a real person from our team will work with you to collect your existing inventory information. If you aren't sure how to export it, we can even log in to your old system and help retrieve it for you to ensure nothing is left behind.
While we are happy to move your existing data into Greystone POS, we can also help you evaluate if it makes more sense to start fresh. Many older systems have disorganized or outdated data structures; moving to our platform is often the perfect opportunity to clean up your database and organize it properly for a much more efficient and professional business launch.
Yes, we can assist with menu builds and importing your current menu or product list.